Customer Experience Manager

Join our customer-first culture

As the Customer Experience Manager at Sundays Insurance, you'll play a pivotal role in defining the customer journey and setting the standard for customer interactions. You won't just be resolving issues; you'll be creating experiences that turn customers into lifelong advocates for our brand. If you're looking for a role that combines your leadership skills with your passion for customer service and cycling, then Sundays Insurance is the perfect place for your next career move.

• Customer Advocacy: Serve as the voice of the customer within the organization, ensuring that customer needs and preferences inform our strategies and initiatives.
• Service Excellence: Develop and implement customer service protocols and training programs aimed at exceeding customer expectations.
• Data Insights: Analyze customer feedback and service metrics to identify areas for improvement and implement changes accordingly.
• Team Leadership: Manage a customer service team, providing coaching and development to ensure high levels of performance and job satisfaction.

Who you are

• Customer-Centric: You have 3+ years of experience in customer service management, ideally within the insurance or sports industry.
• Excellent Communicator: Strong verbal and written communication skills, with the ability to resolve conflicts and provide solutions.
• Analytical Thinker: Proficient in using customer service software and analytics tools to gauge performance and make data-driven decisions.
• Passion for Cycling: A genuine love for cycling and an understanding of the unique needs and challenges of the cycling community.

What we offer

• Competitive Compensation: A salary that reflects your skills and experience.
• Empowering Environment: A culture that values customer-centric thinking and encourages initiative.
• Career Growth: Opportunities for professional development within a rapidly growing company.
• Flexible Work Arrangements: The option to work remotely or in a hybrid setting, allowing you to balance work and life.

How to apply

If you're ready to make a significant impact on customer satisfaction and loyalty, please submit your resume along with a cover letter detailing your relevant experience and explaining why you're the ideal candidate for this role.