To meet our minimum security requirements for bicycle and e‑bike insurance, all locks must satisfy the following conditions:
For bicycles insured for $1,500 or less
For bicycles insured for more than $1,500
If you're unsure whether your lock meets our requirements, email us with the lock's brand, model, and value. If possible, include a purchase receipt or photo, and we’ll confirm if it’s approved.
Using an approved lock is essential, but proper locking techniques are just as important. Learn how to lock your bike the right way.
For more tips, explore our Bike Locks Guide, including advice on what makes a quality, high-security bike lock, common bike locking mistakes, and the latest bike lock technology.
Please ensure that you lock your bike correctly by securing the frame to an immovable object with an approved lock.
Two locks through each wheel and frame to an immovable object.
Secure the approved lock through the frame and both wheels to an immovable object.
The D-lock is only securing the wheel. The bike frame must be secured to an immovable object.
The D-Lock attached to the immovable object, with only the accessory cable securing the bike.
Begin here to see your policy documents and change your payment details.
When it comes to talking bikes, you’ll find us friendlier and chattier than a Sunday club ride, and we are committed to keeping you moving.
Call customer serviceOur office hours are Monday to Friday
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If you're inquiring about a claim or have a general question or concern, feel free to email us here.